A Retail Assistant Manager, or Assistant Store Manager, is responsible for making sure that the daily operations of a retail outlet run smoothly by supporting staff on the sales floor and handling administrative duties. Their duties include inspecting inventory shipments, resolving customer complaints and training new team members.
Retail Assistant Manager duties and responsibilities
- Assist the store manager in realizing or exceeding determined sales plans and target metric objectives
- Ensure consistent execution of company’s marketing and visual presentation
- Set up advertising displays and arrange merchandise on counter or tables to promote sales
- Train staff on how to drive sales through consistent development of product knowledge and customer service standards
- Ensure compliance to policies and procedures and report concerns to senior management
- Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management
- Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
- Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork
