The Responsibilities
- Serve as the first point of contact for users/customers seeking technical assistance over the phone or email.
- Provide technical assistance and resolve 1st level problems with network and computer system through diagnostic techniques and pertinent questions.
- Desktop support for internal staff - support iPads, printers and software.
- Direct unresolved issues to the next level of support personnel.
- Follow-up with users/customers to ensure full resolution of issues.
- Diagnose system errors and other issues.
- Account management for Microsoft Active Directory.
- Administration of Office365 - Diagnose, troubleshoot and/ or support.
- Manage, track and asset inventory of hardware/ equipment.
- Participate in hardware and software rollouts.
The Requirements
- NITEC or Diploma qualifications in Computer/Electronics/Electrical Engineering of relevant experience.
- Professional certificate such as CompTIA A+ is a plus.
- Highly self-motivated, directed and attention to details.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a timely manner.
- Ability to work in a team-oriented, collaborative environment.
- Candidate must be able to commit for 9-months contract.
