Job Description:
- Greet and welcome customers
- Provide excellent service experience to all customers
- Promote coffee consumption by educating customers
- Prepare and serve a variety of coffee drinks, along with pastries
- Prepare and sell coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, latte, and cappuccino
- Handle food and beverage preparation and ensure desired quality and standards are achieved
- Handle all customer queries and feedback in a professional and timely manner
- Monitor and ensure the quality of food, customer services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
- Handle cashiering duties and managing of ordering systems
- Rostering and managing of staff and attendance
- Conduct service training and improvements
- Report to Management regarding sales results and productivity
- Develop marketing strategies to improve sales and profitability
- Ensure that policies and standard operating procedures are strictly adhered to
- Oversee purchasing to stay within budget
- Able to be a backup for all position
- Assist any adhoc duties assigned by Supervisors/Managers
- Able to perform additional duties as requested by the Management as and when required
Job Requirements:
- Team player
- Customer-centric
- Interested in F&B industry
- Have a "willingness to learn" attitude
- Able to work independently and under pressure
- Able to work flexi timing, and work on weekends & public holidays
- 6 days work week
Benefits:
- Birthday Voucher
- Staff Meal
- Uniform provided
- Sales Target Incentive
- Employee Discount
