Customer Service Officer
- Salary: $2.2k to $2.6k
- Working hours: Monday - Friday (8-5pm), Saturday (8-5pm, Alternative Saturday)
- Location:Defu South [Kaki Bukit MRT]
Responsibilities:
Customer Service and Support
- Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
- Provide accurate information about our products, services, and rental terms.
- Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
- Process equipment rental bookings, modifications, and cancellations efficiently.
Inbound Sales
- Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
- Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
- Achieve and exceed monthly sales targets by converting inquiries into sales and rental agreements.
- Maintain up-to-date knowledge of promotions, deals, and new products/services to
- inform and attract customers.
Administrative Duties
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
- Process payments and handle financial transactions with confidentiality and accuracy.
- Provide feedback on customer service processes and equipment offerings to enhance business
Requirements:
- Diploma required; further education or certification in customer service, sales, or related field is preferred.
- Proven experience in customer service, with a background in sales or a target-driven environment preferred.
- Familiarity with sales software and CRM tools is a plus.
Lee Wan Ling | Reg No: R23116154
THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279
