Location: Little India/Novena
Working Days: 6 Days
Working Hours: 5:30am-1:30pm / 1pm-9pm
Transport provided for morning shifts
Job Summary:
Assist the Supervisor to ensure that proper and efficient management of the control room in the day to day Operations on the assigned unit and oversees new implementations.
Key Responsibilities:
· Ensure that the day-to-day operations for the control room is managed well
· Follow the procedures related to control room
· Attend to trainings in relations to the job and train new joiners in whichever area that has been identified
· Provide excellent customer service to the patients in the wards
· Carry out wards walk-about to ensure a good relationship with the patients as well as their concerns are taken care of
· Attend to all patients complain and feedbacks within a short period of time
· Highlight to Supervisor if there is any issue that cannot resolve within own means
· To maintain proper filing and submit the necessary report to the Management at the frequency mentioned
· Have a positive working attitude with colleagues and Supervisor
· Achieve a standard set in the KPI for his/her department
· Involve in continuing professional development to maintain professional standards
· Liaise with the patients in getting the related matter solved in a smother manner
· Carry out Orientation training for new staff in customer service as well as the EMOS system
· Carry out all other administrative and Operational related duties assignment that assigned by your Supervisor and the Management
Key Requirements:
· Minimum Secondary education
· Good communication and interpersonal skills
· Pleasant disposition and neat appearance
· Experience is not required as training will be provided
· Able to work shift and perform overtime duties when required
