The Salesforce Solution Architect leads the practice pre-sales and delivery and supports the company’s commercial operations through the successful planning, onboarding, execution, and delivery of Salesforce projects in accordance with the VISEO Delivery Methodology (VisDM). He/she will be responsible for the application design, development and support of Salesforce related projects. He/she will solve the technical challenges associated with scaling the deployment and implementation.
Responsibilities
- Pre-sales: Assisting the leadership team in scoping, planning, and onboarding activities associated with project resourcing and client projects, including involvement in pre-sales activities as required
- Facilitation of requirements gathering: Ensuring client solution requirements are understood and met by applying industry best practices and detailed knowledge of the Salesforce platform to design optimal client solutions.
- Solution Architecture: Creating and delivering innovative, client focused Salesforce solutions through team leadership, strong teamwork, initiative, and collaboration.
- Delivery: Leading the delivery of assigned client projects in collaboration with the Project manager and contributing at all stages of project delivery in accordance with VisDMstandards and principals.
- Execution: Lead by example by being hands on and deliver best in class custom solutions on the Salesforce platform.
- Communication: Providing clear visibility on the status of all in-practice projects underway and planned
- Collaborative: Provide functional expert and authoritative advice, guidance and training within the areas of service and providing leadership in continuous improvement of delivery practices and adhering to VisDMstandards;
- Stakeholder Management: Developing and maintaining relationships with client stakeholders throughout a project to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth;
- Partner Management: Liaising and working with technology teams and vendors (including Salesforce) to ensure alignment between technical and functional specifications and business objectives and to identify areas to reduce implementation efforts;
- Quality in Delivery: Leading quality management reviews and ensuring that all business and design requirements are met;
- Oversight: Maintaining oversight across all in-practice client projects via timely reviews and guiding and assisting delivery resources, as appropriate, to ensure successful project outcomes and adherence to VisDMstandards
- Practice Growth (subject to available capacity): Adds value to the Centre of Excellence to establish governance around the solution aspects of the projects:
- Own the overall solution blueprint and roadmap for a complex engagement.
- Actively assist in pre-sales activities to understand high level scope and translating into a standard solution offering deal approach, solution plan, proposal, and cost estimate leveraging standard process methods, deliverables, and the right collection of offerings
- Define standards for estimations and establish a review/validate process for the same during pre-sales and execution
- Design standards for solutions that derive maximum business benefits and leverage more value from our existing investment in Salesforce and relevant ecosystems
- Review the current processes and suggest areas of improvement.
- Helps in building the internal knowledge base, contribute to thought leadership and best practices
- Innovation: Work with other members of the COE to create a roadmap towards building an innovation centre.
- Contributing to the VISEO Salesforce delivery practice nationally, including the ongoing development of CDM standards, tools and templates, innovative delivery strategies and locally leading delivery practice building initiatives in areas such as recruitment, training and enablement;
- Ensuring right skills are hired in the organisation to support our ongoing and upcoming initiatives.
Your Profile
- Minimum Bachelors Degree in IT/ConputerScience/Computer Engineering/ Engineering
- Must have Mminimum 10 years of Salesforce Hands-on Experinncewith Development and solutioning
- Must have 2-3 years of Architect Experience
- Minimum 6 years of Salesforce.com (SFDC) systems implementation experience (Service Cloud and Sales Cloud),
- Experience working with iterative and agile methodologies,
- Data migration experience
- Good analysis and solution designing skills
- Effective presentation and communication skills
- Strong experience in Salesforce.com consultancy required
- Knowledge in Design thinking and Agile Methodology
- Open to travel and overseas posting
- Must have Salesforce Application Architect Certification and other Salesforce certifications.
- Familiar with Public Sector experience is plus point
