Salary: S$4,000
Work duration: Contract till 31 December 2024 (Extendable based on performance and project requirements)
Working hours: Monday – Friday, 8.30am – 6pm (May need to rotate to work on weekends if necessary)
Work location: Novena (work in office)
Responsibilities:
· Manage overall project database including develop and implement of statistical reports
· Interpret data, analyze results using statistical techniques and provide ongoing reports
· Acquire data from primary or secondary data sources and maintain data systems
· Work with management to prioritize business and information needs
· Locate and define new process improvement opportunities
· Provide quality assurance of imported data
· Report the results back to the project managers and stakeholders
· Lead a team of Customer Service Officers to achieve KPI
· Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
· Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
· Compile, record, input survey returns and data accurately into the system
· Conduct data verification of completed survey cases to ensure accuracy and reliability of data
· Set KPI for the officers in accordance to the project timeline to ensure project’s success
· Provide assistance, guidance, and coaching support to officers to meet KPI
· Assess work performance of officers and identify areas that need improvement
· Ensure that the given KPI for the team are being met based on the project timeline
· Monitor and provide project status report to manager
Job Requirements:
· Minimum 2 years of relevant experience with proven record in supervisory role
· Technical expertise regarding data models, database design development, data mining and segmentation techniques
· Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, Power BI, Tableau etc)
· Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
· Outstanding organizational and leadership skills
· Able to work in high pressure, stressful situations
· Excellent customer service skills
EA License No: 01C4394
EA Personnel ID: R1655869
EA Personnel Name: Chua Le Teng, Sherry
**We regret that only shortlisted candidates will be notified**
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