Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a Desktop Support Engineer (12 months contract (renewable)) to support them in their growing business.
Working location: Alexandra Road
End customer: Banking Environment
Working hour: 9.00am to 6.30pm
Roles and Responsibilies:
· End user support
· Assist in Operating Systems Migration and related support.
· Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
· Responsible for correcting all problems associated to supported list of End User Equipment and Software.
· Installation of software/application.
· Provide accurate and timely documentation in IT Service Management Tool.
· Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
· Synchronizing application settings to environment requirement.
· Relocation of computer devices and peripherals.
· Setting up of the end users profiles for applications.
· Proactive update and follow up to end users.
· Guide end user on required applicable tasks
· Other adhoc task as assigned.
Job Requirements:
- Nitec in IT or higher qualification.
- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems (Windows 7/8 and 10)
- Performing Hardware Software Installation
- Basic knowledge of SOE and group policies- Printer support
- Good knowledge of MS Office tools installation troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Salary range:
- Up to S$3000
Interested candidates are invited to send in your resume in MS Word Format, stating your past work experience, reasons for each leave, past and expected remuneration.
We regret to inform that only shortlisted candidates will be notified.
By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.
EA License: 19C9782 (Cultivar Asia Pte Ltd)
EA Personnel: R23113231 (Lum Charmaine)
