Job Responsibilities:
- Assist in recruiting, training and supervising team members. Ensure that team members adhere to the restaurant’s policies, procedures and quality standards.
- Provide guidance and support to team members as needed.
- Oversee and assist daily operations of the restaurant, ensuring smooth and efficient workflows across all departments.
- Manage reservations from online or phone calls, manage walk in reservations through the reservation system with the ability to plan and forecast seating arrangements in advance.
- Manage staff scheduling, training, and performance evaluations to maintain a high standard of service quality.
- Ensure the restaurant is clean, well maintained in compliance with health and safety regulations.
- Collaborate with the kitchen and front-of-house teams to ensure seamless coordination between the bar and dining areas.
- Monitor inventory levels, order supplies, and manage vendor relationships to ensure a well-stocked and efficient operation.
- Maintain a friendly and welcoming atmosphere for customers.
- Address customer concerns and feedback promptly, striving to enhance the overall dining experience. Monitor service quality to ensure consistent excellence.
- Interact with customers to work to build and maintain strong relationships.
- Monitor and control cost and wastages,
- Perform any other duties as assigned by the Operations Manager.
Job Requirements:
- Minimum 3 years experience, with at least 2 years in Managerial positions
- Energetic, good team player and service orientated.
- Great leadership with interpersonal skills and effective communication.
- Independent, proactive, resourceful and ability to work in a fast paced environment.
- Strong customer service and problem solving skills.
- Strong time management, planning, must have flexibility, meet short deadlines, multi-task and handle multiple responsibilities.
- Must be able to commit to rotating shifts and on Weekends and Public Holidays (5 day work roster, 44 hours)
