As an IT Executive, you will report to the IT Support Team Lead & provide IT support in day-to-day operations including:
Technical Support:
- Provide first-level support to end-users via various channels (e.g., phone, email, in-person)
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices
- Assist users with software installation, configuration, and troubleshooting
User Account Management:
- Create, modify, and deactivate user accounts in accordance with company policies and procedures
- Manage access permissions and security settings for various applications and systems
Hardware and Software Maintenance:
- Conduct routine maintenance and updates for hardware and software systems (e.g., MS365, Firewall, etc.)
- Custodian of work laptops and accessories including the provision of specification, procurement, and upgrading/replacement services
- Monitor and manage inventory of IT equipment
Network Support:
- Troubleshoot network connectivity issues for end-users
- Assist in the configuration and setup of network devices (e.g., routers, switches, access points)
Documentation and Knowledge Sharing:
- Maintain accurate and up-to-date documentation for IT systems, procedures, and configurations
- Provide training and guidance to end-users on basic IT tasks
Security and Compliance:
- Ensure compliance with company IT policies and security standards
- Monitor and report any potential security breaches or vulnerabilities
Collaboration and Communication:
- Work closely with other IT team members to resolve complex issues and implement new solutions
- Communicate effectively with end-users, providing clear instructions and updates
Problem Resolution and Escalation:
- Identify and escalate critical issues to higher-level support or management as needed
- Collaborate with external vendors or specialists when required
Stay Informed:
- Stay up-to-date with industry trends, best practices, and emerging technologies
- Participate in relevant training and professional development activities
