Project Description
The Senior Implementation Project Manager will focus on both internal customer advocacy and external expertise. You will be involved from the initial customer contact through to the planning and execution of the project involving solution partners, internal software developers and clients. You will be orchestrating the aspects of project delivery by the professional services teams. You will have a background in retail industry and commerce implementations successfully delivering projects internationally through internal, external and mixed delivery teams. You will also work closely with internal teams, including sales, product management and engineering, as well as solution partners. You will be responsible to monitor, coach and support with your leadership the delivery teams to meet timeline, budget and scope. As a fast growing company, your influence in defining methodology and processes will be critical to the company’s success.
Responsibilities:
- Setup delivery teams with a healthy mix of resources of various skills to successfully execute projects in time, budget and scope
- Grow the Professional Services team with respect to the needed skill sets and build an organization which can deliver projects, support and consult solution partners and retail customers with hands on experience and in outstanding quality
- Manage and mentor the Professional Services team members to develop and strengthen their skills in all facets of their job profiles
- Monitor project execution, status reporting, invoicing, individual and team utilization and project profitability
- Cooperate with sales and solution partners by supporting scoping sessions, helping respond to RFPs, review proposals with the team and presentation to the prospect including commercial negotiation
- Support solution partners to adopt project rollout methodology and actively help their teams to deliver to project quality standards and KPIs
- Proactively identify difficult project situations and manage customer escalations
- As a seasoned customer-facing professional, influence stakeholders and team members
Experience & Qualifications:
- Proven success with delivering projects on time, in scope, and to customer business objectives Experience leading teams of technical, retail and project management excellence. Leading professional services teams and help the grow
- Relevant experience within the professional services needs in following subject areas:eCommerce, mPOS, order management, store fulfillment, CRM, ERP, SaaS and cloud solutions
- Enjoys working with customers - customer focused, solution oriented and deescalating
- Strong English language written and verbal communication skills,
- A facility for interpreting business needs into technical requirements, and making them accessible to different target groups
- Flexibility in the presence of shifting situations whilst maintaining a cool and dominant posture
- Methodical, strategic thinker who is supremely logical and can apply these skills to solve complex issues and can anticipate potential challenges related to invisible constraints
- Preferably university qualifications in a technical field such as engineering or computer science
- Travel 25-50%
