Job Responsibilities:
- Handle incoming/outgoing phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.
- Provide quality service on hospital’s payment matters including customer’s enquires and feedback to both internal and external stakeholders in a timely manner.
- Manage difficult customer calls, complaints, provide service recovery and to escalate cases where necessary.
- Provide administrative support to the payment enquiry team (e.g. collection and consolidation of data and statistics).
- Other ad-hoc duties as assigned.
Job Requirements:
- Minimum GCE ‘O level.
- 1 to 2 years’ relevant experience in a call centre environment.
- Proficient in Microsoft Office.
- Possess excellent communication and interpersonal skills with the ability to multi-task.
- React effectively and calmly in emergency situations.
- Maintain high level of confidentiality concerning customer’s data
For interested candidate, please email your resumes to [email protected]
Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599
