Job Summary:
Seeking a motivated individual for a career with a top Asian financial services group spanning 18 markets. Recognized as one of Asia's Safest Banks and the "World's Best Bank" in 2021, prioritizing lasting customer relationships and community impact. Responsibilities include supporting stakeholders, driving business activities, and ensuring compliance with policies and laws.
Responsibilities:
- Review account opening documents & perform account opening for various clients from different organizational types and locations;
- Ensure customer records are properly created and updated;
- Ensure all requests are processed within the agreed service-level agreement (SLA) and as per procedures specified in Standard Operational Procedure
- Comply with external and internal compliance and regulatory requirements, including Bank’s approaches as well as customer acceptance requirements;
- Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor;
- Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately;
- Attending to email & phone enquiries from BUs and operation teams;
- Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark;
- Participate in process improvement events;
- Participate in Digital Platform (Corporate PayNow, DBS MAX, SGQR) initiatives and support enhancements or change of system.
- Assist in landscape sculpturing for CIF Module and support alignment of CIF Module to AO module.
- Provide support in ad-hoc project and assist to conduct testing on various systems enhancements;
- Accept any Ad-hoc duties when assigned
Requirements:
- Bachelor’s Degree in any field
- Minimum of 2 years of work experience in the Banking industry
- Knowledge in the industry regulations is preferred i.e. MAS626, FATCA/CRS,
- A good team player and the ability to work independently under minimal supervision
- Good written and oral communication skills in English
- Meticulous with an eye for detail, organized with good problem-solving skills
- Computer proficiency in Microsoft Office – Word, Excel & PowerPoint
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969
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