To provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific by being part of a dynamic team who is responsible in supporting a full range of applications and to ensure a stable and resilient Production environment for the business and operations.
- Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.
- Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
- Respond to User Requests, Incidents and follow up on Problems in a timely manner.
- Ensure issues are reported, tracked, followed up and escalated timely.
- Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
- Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
- Support Change Management process and application releases.
- Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
- Support IT Security activities e.g. health checks after security patches.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Communicate and provide status updates on issues to business users, management team and other stakeholders.
- Contribute to preventive system monitoring and alerting, where appropriate.
- Support End-of-Day and End-of-Month overnight batch runs.
Technical (Must possess)
- Competent level of expertise in ORACLE PL/SQL.
- Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
- Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.
Technical (Advantage)
- Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
- Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
- ITSM tool: ServiceNow
- Database performance & SQL tuning experience is a plus.
- Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.
