Who we are:
SN-Riverwood is a company not only with a passion for logistics solutions, but we are also a company hunting for great people to join us in the pursuit of our personal and professional growth.
Our team’s culture strongly embodies and encourage openness in communication and radical transparency in our working environment. The best ideas always speak the loudest, regardless of one’s position or standing within the company.
Our company values are founded upon the tenets of accountability, responsibility, transparency and integrity. We encourage our team to think and dream like a business owner. Empowering individuals on their journey of personal growth ensure that their experience with us is constantly challenging yet reachable and achievable by guidance from the leaders.
We are looking out for driven, disciplined and passionate individuals –willing to (consistently) go the extra mile for the company (and themselves, of course).
Join us in making our dream your reality, in the ever-growing industry, especially with the current time where we are just scratching the surface.
As an Customer Service Officer, you will be responsible for:
- Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy
- Respond to customer enquiries and provide quotations to customers promptly
- Process incoming and outgoing customer’s orders
- Manage daily operations and customer inquiries and requests
- Take orders from customers and coordinate with the various parties to ensure timely delivery.
- Follow up on customer’s requests and scheduled orders
- Generate picking lists and delivery orders for warehouse and transport departments
- Ensure business transaction closure from sales order through issuance of delivery note to invoicing and payment
- Process inquiries and send booking confirmations to customers
- Other ad hoc duties as assigned by the Manager
Requirements:
- Minimum ITE NITEC / Higher NITEC in Logistics / Business studies
- Prior experience in customer service and/or in the logistics industry would be distinct advantages
- Possess good time management & strong interpersonal skills to work effectively in a team.
- Able to execute the tasks independently, multi-task, good follow-up skills and time management
- Able to work in 5.5 days work week (Alternate Saturday after probation)
