Senior Customer Service Executive
We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.
Do you want your work to matter? Then join our team!
At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!
Our Singapore Service team is always on the lookout for talents and help you reach your best potential! Check out what our people shares about Service opportunities!
https://youtu.be/GATcN16lJWM
Objectives
The Senior Customer Service Executive is responsible for leading a team of service specialist, delivering exceptional service to the assigned customers and is able to deliver and exceed customers expectation of all the after-sales services.
Roles & Responsibilities:
- Lead and manage a team and to ensure all services are being delivered promptly.
- Review, improve and implement processes to ensure best practices are in place.
- Provides shared support to Sales and Operations team.
- Handle customer calls and emails enquiry.
- Perform administrative duties such as quotations, invoices, scheduling appointment and reports.
- Coordinate with Warehouse to prepare materials and equipments to meet delivery KPI (key performance indicators) .
Key Competencies
- Good communication and coordination skills to enable interaction with internal and external customers effectively.
- Good knowledge and application of Microsoft Office.
- Strong coordination skills
- Strong attention to details
- Able to lead and manage a team
Qualification:
- Diploma/Degree in Business Administration/Engineering or equivalent discipline.
- Minimum 2-3 years of relevant working experience
Benefits:
- Learning culture where every employee is engaged in learning and development growth.
- Team programs and activities that celebrate individual and team’s success.
- Learning culture where every employee is engaged in learning and development growth.
- Company transport is provided (pick-up points: Boon Lay & Serangoon).
Access your career at dormakaba today!
