Responsibilities
- Desktop support
- Provide basic support and troubleshooting to our staffs, such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support.
- Taking ownership of staffs issues reported and tracking them through resolution
- Responding in a timely manner to service issues and requests
- Liaise with third party vendors to coordinate issues on specific services.
- Liaise with product manufacturers for problem escalation and resolutionYou will be responsible for the end-user’s hard and software related issues as well as our corporate information systems.
Requirements
- Higher Nitec or Diploma in Computer Science/Information Technology.
- Good knowledge on computer networks.
- Strong analytical and problem-solving skills.
- Good understanding and possess troubleshooting know-how on IT infrastructure and software.
- Able to handle sensitive information in confidential manner.
- At least 2 years of IT related working experience.
