Job requirement:
- Have a minimum of 3 years engineering experience in the areas of valves, control valves and steam applications
- Possess a Diploma/Degree in Engineering
- Ability to communicate effectively (written & verbal) and contribute to the overall team sales
- Possess a strong positive attitude towards customer service excellence
- Conduct technical and/or product training to internal and external customers
- Have own vehicle which will be an advantage
Job Scope and Responsibilities:
- Support the sales team by identifying the right products to meet customers’ requirements:
- Develop strong relationships with customers as a trusted advisor to facilitate engineering solutions by visiting customers regularly, providing pre-sales and post sales support.
- Work with sales teams to interpret customer requirements, deliver solutions and manage customer expectations with the end-goal of sales in mind
- Work as a consultant to the sales teams and clients to problem-solve and make recommendations during the sales process.
2. Provide engineering solutions to resolve customers’ engineering challenges through troubleshooting
- Offer workable solutions to help solve customers’ problems.
- Participate in technical discussions with the client’s engineering or maintenance teams and address any process or engineering concerns.
- Be able to think critically and suggest improvements that might lead to cost savings or other client benefits.
- Work with our Technical Service Unit to implement engineering solutions for customers.
- Maintain quality service by establishing and enforcing the company’s service standards.
3. Deliver presentation or in-depth training of Company's products/solutions to customers.
- Develop and deliver product demonstrations and sales presentations that explain key technical aspects of solutions that will benefit customers and prospects. Effectively tailor presentations for customers and special events.
- Conduct technical and/or product training for internal and external customers.
- Engage in developing company’s marketing resources when necessary.
4. Source and broaden Company's product range from reliable local/overseas suppliers
- Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Communicate and negotiate with Principals/suppliers to bring the most cost-effective benefits and solutions to customers.
- Act as an intermediary between customers and suppliers to address any technical requirements and clarifications.
5. Be an effective contributor to the project team
- Develop technical solutions in engineering projects from inception to completion.
- Support the project teams by engaging in technical discussions with customers and suppliers to ensure that project is delivered on time and with budget.
- Be prepared to offer alternative workable solutions when unforeseen problems surface during the project execution.
- Ensure all information related to the project is properly documented and stored in company database.
