As a CITRIX –VDI L2 Engineer of his/her team, he/she:
- Support on all escalated incidents from L1
- Tasks and alert management
- Change management – Preparation of roadmaps, execution of RFC
- End to end support for Citrix, VDI – Paris and UK
- Service improvement contributions.
- Problem tickets task actions
- Assign incidents and tasks in timely manner via ticketing tool.
- animates the team to encourage collaboration and sharing of best practices.
- has a role in supporting technical skills development and provides training when required.
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA
- implements and develops improvements based on LEAN-CA-CIB best practices,
- focuses on automation and optimum use of the team to improve efficiency.
- reviews technology changes to identify potential risks
Mandatory track record
- Minimum 3~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
- Microsoft and Citrix certification such as MSCA and CCA is preferred.
- Strong experience with CVAD 7.x, PVS, Windows 2016 environment and latest versions of the product.
- Experience with Provisioning Services on Windows 2016, Hyper-V and NetScaler/ADC
- In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts.
- In-depth working knowledge of Altiris deployment tools, Appsense/Ivanti and Visual Basic, Powershell scripting.
- Prior working experience with Virtualization, VDI management and application packaging will be highly advantageous.
- Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required.
- Customer service oriented, able to work in a dynamic and fast paced environment.
- Excellent communication, interpersonal and troubleshooting skills.
- Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously.
- French language proficiency would be seen as an advantage
