Role Description:
This position reports to the Customer Service Manager. The trainee is responsible for administrative support to Customer Service and Demand Management department related to order processing, simple RFQ, Order Invoicing and coordinating the daily with relevant departmental activities; and performs related work as required.
Specific Responsibilities:
- Order Management
- Work in collaboration with Customer Service Manage Management Supervisor to manage Customer Orders in our administration system.
- Perform accurate and thorough order entry and ensure proper contract review performed for each order.
- Provide manufacturing with a complete and concise order package to ensure all customer requirements will be provided for and assist in scheduling of orders by prioritizing customer delivery requirements as needed.
- Communicate with customers timely to maintain customer satisfaction throughout job.
- Provide liaison between outside sales, manufacturing, and customers by keeping close contact with prospective clients throughout sales cycle.
- Analyze and provide explanations to management when order does meet acceptable levels of profitability.
- Communicate as needed with inside and outside sales groups to promote sales of company’s products and services.
- Support receivables department as required to ensure payment terms are adhered to per contract.
- Maintains timely and accurate input of quote activity, sales bookings, and department records respectively.
- Perform job functions in accordance with Vallourec Tube-Alloy’s Standard Operating Procedures.
- Evaluate standard operating procedures and order entry systems for accuracy and suitability.
- Perform other duties as assigned.
