• Function as main point-of-contact between the Team and client.
• Lead, manage and coordinate the performance and delivery of the scope indicated in the Contract.
• Ensure that the KPIs and Contractual SLAs are met.
• Oversee strategic deployment of manpower, where necessary, timely leadership support and commitment.
• Manage and ensure that any potential changes to scope of work are discussed, documented and agreed.
• Manage the daily operations of the project and performance of the team(s)
• Degree in Business Administration, Accounting, Finance or equivalent
• At least 5 years of experience in operations, with at least 2 years of management experience
• Experience in public sector grants and claims processing would be an advantage
• A strong team player with good supervisory, people management and communications skills
• Strong problem solving and critical thinking skills
• Possess strong interpersonal and communication skills, business acumen, and high level of integrity to serve the stakeholders
• Proficient in Microsoft Word, Excel and PowerPoint
