Service Delivery Technical Consultant
Singapore
Who we are
SimCorp offers an industry-leading integrated investment management platform.
Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we serve clients, ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers.
As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.
Since its foundation in 1971, SimCorp has worked closely with the investment industry to develop a world-class platform. Today, SimCorp is a subsidiary of the Deutsche Börse Group and is headquartered in Copenhagen, Denmark. The combined company employs over 2,800 people globally, spanning more than 30 offices worldwide.
Platform leadership, SaaS acceleration and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy and PaaS Operations plays a crucial role in this transformation journey by delivering excellence in client services by executing a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to execute acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business.
Why is this role important:
Service Delivery Technical Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the successful support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.
Service Delivery Technical Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach and mentor less experienced consultants.
In this key role you will work on client site shift to provide technical support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines.
You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment - grow with us!
Tasks and Responsibilities
- You will be the key contact for our clients regarding production support and help manage the relationship.
- Provide L1- L3 support for resolving problems and issues that occur in the technical solutions and the system operations of SimCorp Dimension and the underlying infrastructure at clients to provide convincing and timely solutions to our clients.
- Report and dashboard maintenance and enhancement and daily operations of technology platforms (including monitoring and troubleshooting)
- Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.
Your qualifications
- A Bachelor’s degree in computer science or similar field
- Broad knowledge and solid experience in technology operations and experience of managing or working with large software applications in complex technology environments.
- Minimum three years of experience in SQL, PL/SQL programming
- Experience in enterprise reporting and BI tools like SAP Crystal Reports, Business Object, Qlik, Power BI, Tableau, Cognos or others
- Experience in Oracle Performance Tuning
- You are good at working on and prioritizing multiple tasks at the same time.
- Proactive nature, service-minded, and a natural drive for problem-solving, enthusiastic, committed, result-oriented, and able to thrive under pressure.
- Excellent client communication and presentation skills, including listening skills, and fluency in English (spoken and written)
By Joining our team, you will have the chance to:
- Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
- Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
- Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
- Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, fostering a truly inclusive and empowering environment
