Job Descriptions:
- Open mails for customer forms and requests
- Check completeness of customers’ requests to update particulars
- Process customers’ requests according to Standard Operating Procedures
- Liaise with Trading Representatives and other relevant stakeholders to obtain additional information to ensure customers’ requests are completed within expected turnaround time
- Contribute ideas and recommend measures to enhance the processes to mitigate risks, improve SLA and cost effectiveness
- Responsible for design and review of customer service request forms
- Perform ad hoc assignments
Period:
- 6 months contract
Location:
- Raffles Place
Working Hours:
- Monday to Friday, 8.30am to 6pm or 9am to 6pm (depending on business needs)
Salary:
- Up to $3,300 (depending on experience)
Job Requirements:
- Diploma or degree, preferably in Banking or Finance
- Minimum 2 to 3 years of relevant experience in Customer Service, operational knowledge in Securities and stock market would be advantageous
- Possess strong written communication and good oral skills and have customer centric and service excellence mindset
- Effective interpersonal skills with both internal and external customers
- Self-motivated and able to work under pressure
- Good team player with commitment and initiative
- Meticulous, well organized, with the ability to analyse and solve problems
- Resourceful, independent
In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Reg No: R1107390)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
