Job Summary
We are looking for a self-motivated Programme Executive who is passionate about delivering exceptional client service and promoting health and wellness at the workplaces. Successful candidates will play a pivotal role in managing our Health Services client accounts, as well as contribute to building our brand presence in the health services industry in Singapore.
This is a remote role with recurring site visits, programme audits and team meetings at the office.
Key Responsibilities
a. Client Servicing & Account Management
Understand client requirements and partner with them to bring health and wellness programmes to their workplaces.
· Deliver exceptional account management service to key stakeholders and co-curate, plan and deliver health and wellness programmes for employees, patrons and members of public
· Build and maintain strong, long-term relationships with all clients to drive up programme participation rates
· Provide necessary support (e.g. administration, coordination, etc.) and conduct periodic quality checks to ensure seamless delivery of health & wellness programmes by service providers
· Meet and exceed performance metrics around customer satisfaction levels
· Perform needs and data analyses and provide recommendations to fine-tune the effectiveness of programmes
b. Administration & Quality
· Adhere to Maximus, Project and local Government guidelines, policies and procedures at all times
· Ensure details on all systems are updated in a timely and accurate manner
· Provide accurate and timely reporting on all relevant activities
· Maintain strict confidentiality of client information in accordance to PDPA requirements
Skills and Knowledge Requirements
· Minimum Degree qualification
· Minimum of 3 years of relevant experience in a client-facing (e.g. account management) or programme planning role (experience in wellness programme curation / wellness events planning will be a bonus)
· Passionate about health and wellness and promoting health
· Evidence of achieving targets across a broad range of KPIs including customer satisfaction
· Excellent verbal, written, and interpersonal skills, preferably bilingual in a local language
· An organised and effective planner with an eye for detail
· Analytical, resourceful, and adept at thinking ‘outside the box’
· Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve issues
· Ability to perform comfortably in a fast-paced, deadline-oriented work environment
· IT-savvy with the ability to pick up new systems / software
