The Executive Education programs at ESSEC are highly valued, ranking #10 for Custom Programs, and #12 for Open Programs in the 2023 Financial Times ranking. The Senior/Executive Admin role (1-year contract) offers a challenging opportunity to grow and develop ESSEC Executive Education in the APAC region.
Key responsibility areas:
A) Preparation phase (Feb – Mar 2024):
- Set up SOP for the entire chain of admin and process requirements from learner enrolment, reporting to SG SkillsFuture (SSG) to claims, as per SSG audit and ESSEC requirements
- Set up required Training Management System (either using existing Moodle, or another appropriate platform, meeting SSG requirements)
- Work with ESSEC Finance Department colleagues to set up payment and credit note processes, meeting SSG audit and ESSEC requirements
B) Day-to-day responsibilities (From April 2024 onwards):
- Working with Executive Education broader team to confirm program activation and dates
- Participant enrolment/registration including but not restricted to collection of necessary participant’s documentation, payment billing oversight (Finance department), tracking of participation progress/assessment outcomes, and submiting all relevant outcomes to SSG Training Portal for claims approval
- Correct, accurate and timely filing and storage of all documentation in the Training Management System to meet SSG and ESSEC requirements
- Dealing with faculty and trainers to follow up on necessary documentation and training materials for the pre-, during and post-program phases
- Tracking of claims processes via the SSG Training Portal and to highlight/flag abnormalities and issues in a timely manner to assist with resolving them
- Regular reporting of performance of Institute for Continuing Education (ICE) using different metrics to be agreed with the Head of Executive Education and Senior Business Development Manager
- Oversee all other administrative and operational SSG-related matters in accordance with funding agencies and ESSEC requirements
- Assisting with SSG audits
- All other adhoc matters, if any, as assigned
