· Drive the partners/suppliers to participate actively in daily network operations activities to ensure the stability of the network/voice infrastructure
· Monitor and manage the LAN/WAN network, connectivity between all datacenters, sites and extranets
· Ensures network devices firmware and OS are up to standard and apply/upgrade patches on a regular basis
· Experience on Automating daily network tasks using scripting(Python)
· Responsible to support, configure and manage Cisco Routers and Switches and event correlation appliances throughout the implementation phases of the infrastructure projects
· Maximize network performance by monitoring performance; scheduling upgrades; collaborating with Network Architects on network optimization efforts
· Act as the escalation point for all network operations issues from all parties within the Bank and manage all related communications processes on a real-time 24x7 basis
· Actively engage with business parties and external vendors for managing operations issues
· To provide comprehensive product knowledge on the data technology required to deliver, support the networks infrastructure
· Provide daily level one operation support for telecom services, eg IPT password reset, configuration setup, equipment deployment, etc
· Manage and collaborate with external vendors such as carriers and cabling contractors for daily and project requirements
· Closely coordinate and conform to Change Management policies, process and procedures on any network changes
· Maintain and update all network related documentation and risk assessments as required
· Assist Architect team on new infrastructure implementations
· Execute on IT projects related existing infrastructure enhancement
Technical required
· Diploma/Degree in electrical/electronic engineering, computer engineering or related discipline
· Attained CCNA/CCNP/CCIE technical certification
· 5-10 year’s work experience in either the financial or telecommunications industry with an excellent understanding of WAN, LAN and Voice technologies and network operations
· Good knowledge of TCP/IP, OSPF, BGP and MPLS technologies
· Good knowledge of DWDM Optical Transport technologies
· Experience in various network monitoring and telemetry tools in data & security infrastructure such as Solarwind, cPacket, CISCO ISE, ServOne
· Experience in ITIL and defining various network documentation for operations support
· Experience on Automation using Python, Ansible or any other programming language
· Experience in Change, Incident, and Problem management in banking industry
· Proficiency in SharePoint
· Experience with Vendor management
· Understanding the risk management and work closely with the Bank information security and risk team
· Strong interpersonal, written and verbal communication skills
· Proficiency in written and spoken English
· Proactive and possess initiative , self-motivated team player capable of working with minimal supervision
