- Effective leadership of all operational staff in Singapore including efficient manpower planning, ensuring technical competence of staff and monitoring of technical performance.
- Leading change and development within the SD function to meet future business demands to improve Lloyd's Register's competitive position.
- Ensuring that structures, processes, and procedures are coordinated and effective in meeting the business/commercial requirements for both internal and external clients.
- Liaising with SD counterparts to ensure consistency in development and delivery of services and application of best practices.
- Ensuring external and internal client expectations are understood and that the services offered meet these expectations and remain in accordance with technical, regulatory requirements and processes.
- Ensuring excellent service to internal and external customers in accordance with established quality standards and in compliance with the requirements of the Group Management System.
- Dealing with business queries and build relationships with internal and external clients, as appropriate, to resolve service problems and build the business.
- Mentoring and coaching team members, as appropriate, to achieve effective knowledge transfer and application.
- Delivery of operational financial performance against agreed targets.
- Delivery of non-financial performance against established metrics and targets.
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