Job Responsibilities:
1. Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat
2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns 3. Guide callers in navigating the client website and using the available services
4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions
5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
6. Maintains and improves service level quality by adhering to standards and guidelines
7. Handle ad hoc duties as required
Job Requirements:
1. Vaccination Requirement: Yes
2. Work Location: Suntec Tower 2, Level 25
3. Comfortable with rotational shift and night shift
4. 44 hours per week (5.5 days of work)
Next Step:
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
- Simply click on 'Apply here' to drop your resume or email at [email protected]
- All shortlisted candidates will be contacted.
Saghana Sithara | Registration Number: R1550224
