Job Responsibilities
- To manage the work, plan activities of direct report(s) to ensure timelines are met, work accuracy and efficiencies are achieved;
- To implement project goals according to agreed budget, time, and quality in the Division/BL(s)
- To be independent and self-responsible for process-related introduction of new and further develop existing IT systems (digitization), e.g., through cost-benefit analyses;
- Participation and representation in cross-BL / cross-segment committees and independent decision-making of decisions on implementation for the area responsible in OTC processes
- Creation and tracking of business cases for the project
- Definition and management of project teams
- Risk management
- Creation of updates for the steering committee and stakeholder management
- Active change management
- To define, streamline and implement standardized/harmonized processes across Customer Service teams(s)
- To coordinate processes with users (business line representatives, functional representatives)
- Implementation of solutions/tools in IT systems (e.g. S4/Hana, CRM, D365, Microsoft Office tools, etc.)
- Training of processes and tools to Customer Service e.g., via Key User Meeting(s)
- Involves and participates in ERP Regression Testing, where applicable, on new tools/systems
- Continuous Improvements to identify process gaps through e.g., Six Sigma methodology (DMAIC) and implement improved changes
- Change management and a change agent
- Provides regional 1st/2nd level support for key users or acting as key user for Customer Service team(s)
Job Requirements
- At least a University Degree is preferred
- Good communication and interpersonal skills working with both internal, external stakeholders and across all levels
- Good team player
- Independent, meticulous, organized, possesses positive attitude and able to multi-task
- Leadership skills in managing people across different levels in the organization
- Takes initiative to proactively resolve process issues amongst Customer Service team(s) in their daily order-to-cash activities
- Forerunner in driving Continuous Improvement culture amongst Customer Service team(s) to drive process efficiency and simplification
- At least 8-10 years in a Customer Service position managing full order-to-cash cycle
- Experience working with different tools/systems e.g., ERP system, S4/Hana or SAP, CRM, IBP, Microsoft Office etc. is advantageous
- Project Management skills
- Strong exposure in process mapping and a 6 Sigma Green Belt Certification is preferred
- Experience in working with and developing PBI report is an added advantage
Only shortlisted candidate will be notified.
To apply, please visit to www.gmprecruit.com and search for Job Reference: 23732
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766
