The Opportunity
- Focus: Call/Contact Centre Experience
- Office location: Central
- 44hrs per week/ 5.5 days work shift
- Must be able to work weekends/ public holiday on rotating schedule
- Comfortable to work night shift
The Talent
- Preferably min 1 year experience in Call/Contact Centre environment
- Minimum O Levels graduate
- Comfortable with rotational shifts (including weekends and PHs).
The Job
- Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat
- Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Guide callers in navigating the client website and using the available services
- Gather customer feedback and sentiments and escalate to the relevant parties for further actions
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required
Next Step
- We could contact you in the soonest time if you directly send your resume to: [email protected]
- Email Topic: Apply: Customer Service Officer
- We regret to inform that only shortlisted candidates will be contacted
