A. Overall Purpose Of The Job
· To be responsible for the delivery of professional, effective and timely clinical services for International SOS Clients. The health care support meets a high standard of clinical excellence in partnership with the local and regional teams.
B. Key Responsibilities
Clinical Duties
- Provide first aid treatment and primary healthcare a nurse’s capabilities
- Provide basic stabilization and triage to major cases within a nurse’s capabilities
- Provide documentation, reports of cases seen
- Communicate with both International SOS medical staff and client regarding clinical information
- Provide health-related education in both individual and group settings
- Oversee infection control measures within clinic site
- Assist in management of clinic site including but not limited to medical supplies, status of medical equipment, equipment checks etc.
- Participate and process pre-participation screening as directed
- Administer OTC medication
Case Escalation
- Escalation as per International SOS protocol to the Coordinating Doctor on duty for International SOS Singapore Assistance Center.
Medical Transportation – As Required
- To work collaboratively with the operations medical team throughout the period of patient movement.
- To work within the standard operating procedures to facilitate authorization and communication advisement throughout the period of patient medical evacuation and admission / discharge to / from the treating facility.
- To participate in the medical training of internal and external escort nursing team members.
- Participate and support the Medical Transportation Standards through the process of audit and case review to ensure compliance.
- Participate in the Medevac on call duties for escort team coordination and nursing duties as required.
Additional Responsibilities
- To work within and promote all International SOS’s policies, procedures and corporate values.
- To be aware of International SOS’s policies, practices and procedures and actively participate in the ongoing development and enhancement of these important areas of our business.
- Be responsible for own Continuing Professional Education (CPE). International SOS will endeavor to support appropriate Continuing Professional Education requests.
- Attend supervision, training and departmental meetings as and when required.
- All employees are responsible for ensuring compliance with all EEO and OH&S requirements and keeping the workplace safe, free of harassment, discrimination, bullying and hazard free at all times.
Occupational Health & Safety Responsibilities (OH&S)
- Participate in the development and maintenance of a safe and healthy workplace.
- Undertake all mandatory OH&S training as required.
- Comply with any reasonable instructions, policies, procedures or safe work practices given by Intl.SOS in adhering to safe work procedures.
- Co-operate with management in its fulfilment of its legislative obligations.
- Take reasonable care to ensure their own health and safety and the safety of others.
- To report any injury, hazard or illness as soon as possible to their supervisor.
C. Job Profile
Required Skills and Knowledge
- Experience of working in the acute care clinical setting, preferably ICU/ER for a period greater than 2 years.
- Experience with trauma.
- Able to demonstrate clinical leadership and application of a team focused approach in the clinical setting.
- The ability to prioritize medical information and produce clinical recommendations for clients.
- Prior medical assistance experience, desirable but not essential.
- Computer literate in MS Office Applications and Windows applications.
- Keyboard skills (desirable)
- Professional written and verbal communication skills
- Customer /client focused approach to clinical care.
- Confidence in clinical decision making.
- Experience of scholastic organizations, desirable but not essential.
Required Competencies
Leadership
- Upholds ethics and values; Demonstrates integrity; Establishes effective relationships with clients and staff; Motivates and empowers others; Effective communication which encourages clear dialogue, debate and reflection to promote and discuss ideas in the pursuit of positive outcomes. Strong communication skill with ability to take a detailed history of a medical event and provides an accurate report.
Teamwork
- Demonstrates an interest in and understanding of others; Develops and maintains good relationships with colleagues and contacts external to the organization; Relates well to people at all levels; Listens, consults others and communicates proactively; Supports others, mentors and guides new team members in their role.
Quality of Service
- Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a methodical way to achieve positive outcomes; Applies clinical knowledge to decision making; Maintains continual professional development; Shares expertise and knowledge in the pursuit of positive outcome and application of evidenced based clinical practice.
Efficiency
- Makes prompt, clear decisions which may involve tough choices or considered risks; Takes responsibility for actions, projects and people; Takes initiative, acts with confidence and works under own direction; Initiates and generates activity.
Coping with Pressure and Setbacks
- Works productively in a pressurised environment; Keeps emotions under control during difficult situations; Balances the demands of a work life and a personal life; Maintains a positive outlook at work; Handles criticism well and learns from it.
Required Work Experience
- Registered Nurse (Diploma or Degree)
- Minimum 3 years of ward experience in either General Ward, Emergency Department or Intensive Care Unit
Required Qualifications
- Must hold registration to practice in country of origin.
- Current certification in BCLS, AED and EPIPEN administration.
- Registered Nurse with the Singapore Nursing board.
Required Languages
· Written and spoken English.
