Salary: up to $4000
Working Days & Hours: Mon-Fri Office Hours
Location: Redhill
Job Description:
- Supervise and manage a team of officers
- Provide mentorship and counselling to officers
- Manage the tabulation of staffs’ shift allowance and OT claims
- Handle escalation, investigate and follow up on customers’ complaints and feedbacks
- Prepare reporting
- Assist to prepare and update training materials and manuals
- Assist to monitor on service recovery issues and update on any unusual service recovery issues
- Risk management
- Other ad-hoc duties as assigned
Job Requirements: Min Diploma/Degree in any course w min 3 yrs of relevant call centre supervisory experience
Interested candidates, please submit your resume to: [email protected]
Ally Audrey Lok Xin Woon
Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R21102307
