[Order Number: 402720]
Responsibilities
- Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquiries/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
- Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
- Managing Apple, I-pad devices (e.g., new set up configurations, delete terminations, device broken, lost, unlock device, password reset, software and iOS update etc.)
- Keep records of user interactions and progressions on the case (Call logging)
- Doing Administrative work (example: Filing, preparing paper works, generate report daily, weekly, monthly)
- Any other tasks (included weekend tasks) that maybe assigned by the superior
Requirements
- Candidate must possess at least a Diploma in IT
- Candidate must have at least 2 years of relevant experience
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities
EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771
