Job Summary
In this exciting opportunity, you will lead and expand a team of web-developers to meet the needs of our growing e-Commerce business through continuous enhancements. You will be the front-line IT support to the e-business team members in ensuring all critical issues are resolved timely.
Primary Relationships
The position reports directly to the Head of IT. Within the organization, this position has primary working relationships with IT Support Team and Digital Sales and Marketing Team at TWG Tea headquarters. Outside the organization, the position coordinates primarily with platform vendors and partners.
Responsibilities:
- Formulate support and development methodologies and enforce conformance by all parties
- Responsible for ensuring on-time delivery of all digital marketing campaigns and initiatives over Omni-Channel platforms and global marketplaces from a technical angle
- Responsible for working closely with e-business team members to transpose digital business needs into action plans, and drive the deliverables to succession
- Generate meaningful insights through data-driven analysis and post-mortem reviews
- Continuous innovation on ways to enhance the worldwide digital presence and customers’ online (UI/UX) experience, social listening, SEO and other digital online
- Lead and coordinate with various departments and business partners/ platform vendors to meet target objectives globally, including make proposals to streamline internal processes
- Responsible for infrastructure scalability and able to cope with seasonable traffic requirements
- Review and manage partner/vendor contracts, ensuring vendors meet their Service Levels
- Build test case scenarios and formulate roll-out plans to ensure quality delivery from vendors, ensure uninterrupted deployment as well as ‘go-live’ strategies
Requirements:
- Diploma/Degree in Computer Science, Software Engineering or related disciplines
- Minimally 3 years’ experience in leading a support and development team
- Must have eCommerce project development and implementation experience using Agile Methodology.
- Good track record of product management and development covering multiple platforms, but not limited to, e-Commerce, m-Commerce/Mobile App, CRM, SEO, Online Marketing etc
- Familiar with maintaining Cloud infrastructure like AWS and Microsoft Azure
- Minimally 5 years’ experience in an eCommerce environment, always updated with digital news preferably in the online luxury space
- Experienced working with online platform giants like Amazon, Google, Zalora etc is a bonus
- Minimally 3 years’ experience in web and Mobile App development, CMS platform management, integrations with databases, CRM and ERP systems
- Possess hands-on skills in web/mobile programming languages like C++, HTML, CSS, Xamarin, React Native on both Android and iOS platforms
- Must have experienced in administrative setup and maintaining CICD using tools like JIRA software management, service management, Github, AppVeyor, Jenkines, Azure Devops, etc
- Must have experience managing source codes and change management using Githubs/ Gitlabs, Bit Torrents, etc
- Ability to be hands-on to guide and mentor the team of developers to collectively meet targets
- Possess outstanding leadership skills with great communication skills to lead and influence multiple cross-functional teams, management and partners
- Energetic, independent and self-motivated individual with good business acumen
- Strong communication skills with excellent command of English
- A plus point to be fluent in spoken Chinese or French (in order to liaise with TWG Tea partners in North-Asia and Europe)
Only shortlisted candidates will be notified.
Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.
