Job Objectives
The System Analyst will be involved in C360 Program and is responsible for understanding business requirements and translating them to Functional Specifications (FSD) and Technical Design Specification (TSD).
The role will require this activity to be performed on an end-to-end basis, across functional domains and technologies.
Key Responsibilities
Work very closely with Business Users, Business Analyst and project team members on solutioning during project initiation, implementation and post-implementation support.
Participate in requirements gathering with Business Users and Business Analyst. Suggest alternate solutions to meet or improve the desired objectives based on best practices and industry solutions and influence the desired outcomes.
Work on / review solution design & effort estimates and prioritize projects & change requests
Develop/Review functional specification based on Business Requirement document and map out into RTM (Requirement Traceability Matrix).
Develop/Review Technical Design Specification to ensure the design meets the Functional Requirement.
Review SIT Test Plan, Test Design and Test Cases.
Ensure all application documentations are maintained and completed according to the UOB delivery methodology.
Verify vendor code releases to ensure that they are delivered as per functional and technical requirements.
Review SIT Test Plan, Test Design and Test Cases.
Support testing during SIT, UAT and post-implementation phases.
Post production cut-over monitoring and provide support on issues and incidents raised. Ensure timely response and address of all production incidents
Provide on-going 3rd level Production Support.
Diagnose, troubleshoot and identify solutions to resolve application related issues. Work with architect, development team on the technical solutions to address production issues and maintain system stability.
Contributes to team effort by accomplishing related results as needed.
Qualifications and Skills Required
More than 2 year of experience working in banking technology as System Analyst.
More than 4 years of relevant system analysis, testing and/or project management experience related to Retail/Consumer Banking, CRM, customer management and Branch Banking products.
Experienced in interface specification and data mapping. Able to detail out interface specification based on user requirements.
Experienced in CRM platform(s) - MS Dynamics will be a plus point
Well-developed analytical and problem solving experience and ability to grasp new concepts, provide insights and solutions.
Good working knowledge of relevant applications and development life cycles.
Ability to multi-task and perform well under pressure.
Ability to orchestrate and facilitate requirements sessions, creating an environment for collaboration and communication.
Good negotiation skills.
Good team player with excellent interpersonal and communication skills.
