- Responsible for recruiting and training the Customer Service team, and overseeing daily operations.
- Proactively address challenges, and deliver timely resolutions to minimize impact on customer satisfaction.
- Identify root causes, determine suitable action plans, and communicate them effectively to relevant parties.
- Cultivate strong customer relationships, gather feedback regularly, propose service improvements , and promote customer retention.
- Consistently follow up on operational reviews with customers, addressing complaints, disputes, and service failures through effective corrective and preventive measures.
- Participate in initial and ongoing business implementation meetings with clients.
- Contribute to ongoing improvement initiatives and programs aimed at enhancing effectiveness, efficiency, and maintaining optimal costs
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