Main Purpose of Job
A critical role within the Placement Journey, the Billing Specialist is responsible for the timely and accurate issuance of all invoices across our client portfolio in APAC. They provide an exemplary level of service in line with our Best Service Charter always ensuring the highest level of accuracy, issuing invoices Right First Time in line with Customer requirements.
Key job responsibilities & accountabilities:
Accountable for: Sales Ledger – Invoice Processing
- Manage all billing processes across the Client portfolio in APAC
- Ensure all company billing is completed in line with company policy and procedures, ahead of billing deadline
- Ensure invoices are raised in line with Client requirements, always striving for accuracy
- Deliver invoices to the Customer on the same day they are created, including Client portal submission when required
- Process credit notes and re-invoice upon request from the Credit Controller or Finance Operations Manager
- Process ‘ad-hoc’ re-charges upon request in relation to services such as mobilisation and visas
- Ensure accurate Customer Master Data information is recorded in Dimensions updating the system and Master Customer file when changes are communicated
- Collaborate with Sales and the On-boarding Team to ensure any missing information impacting billing is resolved
- PO Management - track spend against Client PO’s and pro-actively communicate to Sales and the On-boarding Team when PO top ups are required
- Provide a breakdown of spend against a PO as supporting documentation when required
- Provide weekly reporting and updates on progress against the Missing Invoice Report
- Deliver against Billing targets set by the Finance Operations Manager
- Attend monthly and weekly billing reviews with Finance Operations Manager
Accountable for: Ledger Queries
- Maintain accurate and organised records to enable copy invoices and credit notes to be readily retrievable as required
- Redirect queries and errors as appropriate – e.g., incorrect fees raised. Ensure any changes required to RDB are communicated to Sales and the Placement On-boarding Team for correction
- Ensure all queries in relation to Billing are responded to in line with our Best Service Charter and keep a solution focused mindset
Accountable for: Administration
- Proactive database maintenance and update as required
- Fulfil relevant admin activities
- Fulfil ad-hoc tasks as required by the business
- Reconcile client and Supplier Ledger
- Manage Accrual Queries
Performance Standards:
- Ensures full compliance with all relevant processes and procedures
- Good attention to detail
- Able to manage stakeholders and understand their requirements
- Able to communicate clearly and effectively – written and email
- Able to build and maintain effective working relationships internally and externally
- Strong influencing and negotiating skills
- Strong planning, organisation skills and time-management
Asks for help when required - Able to produce and maintain clear, comprehensive documentation, scheduling and reporting
- Excellent self-organisation and diary-management to ensure all activities are scheduled and completed on time to avoid any risk exposure to the business
- Consistently deliver to agreed deadlines
- Proactive and tenacious
