Work Experience
- A technical thought leader and strategic thinker in the area of intelligent automation with experience in initiating and driving intelligent automation use case discovery and implementation.
- Experience with designing automation framework, architecture & roadmap development.
- Good understanding of the latest technological developments in robotic automation & low code tools/practices
- Lead a team to develop and deploy solutions leveraging intelligent automation & low code tools. Not mandatory but preferred experience in UiPath, Power Platform, Azure technology and Generative AI
- Excellent in SDLC and project management principles, including planning, scheduling, & delivering automation projects within timelines & budgets
Roles & Responsibilities
- Providing guidelines & assessment criteria to consider systems for automation
- Establish best practice and standards, as well as suggest possible adoption of new tools for automation, considering its ROI and improvement opportunities
- Recommend and institute methodologies to ensure change failure rate is kept at a low level
- Plan, design and gather use cases for automation design
- Manage solution delivery with in-house resources and vendors while adhering to secure by design framework
- Build & deploy automation scripts, including coordination of user acceptance testing (unit & performance testing)
- Involved in arranging the change release schedule
- Ensure the security, reliability, and performance of automation systems to meet the needs of the organization
- Execute proactive & reactive action to ensure performance & capacity of automation services met agreed targets and to ensure continuous availability and uptime of our automation systems
- Minimize response time needed to resolve incidents or outages, while ensuring the quality of incident response
- Provide insights specific to developed systems on the handling of major incidents & problem
- Improve user satisfaction with the automated systems, through analyzing user feedback on its effectiveness and efficiency
- Conduct overall service review and process maturity assessment and generate necessary service review reports
- Keeps abreast of latest technologies related to workflow automation. Drive technology innovation and transformation by incorporating leading technologies and practices, leveraging internal & external expertise
