Summary
- Provide the day-to-day administrative support for order processing, billing and shipment for Customer Service division.
- Manage the designated customer accounts in achieving customer satisfaction and be in compliance to company’s quality standard.
Responsibilities
- Supporting, assigned tasks or back up for Customer Service peers and ensuring that the services provided to customers are of maximum satisfaction
- Preparing reports and feedback to mangers on a monthly basis or as required
- Process and follow-up the day-to-day administrative support on order processing, billing for Customers’ Orders, Samples, Consignment and all related orders with External Customers, Service Providers and Internal functions
- Execute timely shipping arrangements with Customers, forwarders or respective service providers & related functions
- Generate billing Invoices and shipping documentations (E.g. Packing Lists, Commercial Invoices and others depending on customs and customer requirements)
- Track inventory against customer’s orders and work with the respective functions to have inventory released or stock rotation (RGA / Consignment return) when necessary
- Attend to customers’ Inquiries and requests
- Coordinate and follow-up on new customer’s requirement or assigned Projects
- Process Product Complaints for Product Replacement or Credit transaction
- Process CN (Credit Notes) and DN (Debit Notes) requisition for required transactions
- Process and follow-up on RGA and Consignment return request.
- Files all correspondence to be in compliance to SOP and WI
- Responsible to manage all aspects of the assigned accounts for APAC region and intercompany
Requirement
- Minimum NITEC Holders
- 3-5 years of experience in Orders Processing & Fulfilment, Shipping and L/C Documentation
- 3-5 years of experience in a customer service role
- Passionate about customer service and Excellent communication skill
- High level of integrity and able to work under stress with on-time deliverables
- Good communication and interpersonal skills
- Team player and proactive in team discussion
- Problem solving kills; to use rigorous logic and methods to solve problems with effective solutions
- Self starter and independent
- Meticulous and an initiative individual
