Purpose of Job
The Head of Community Services & Programmes will lead, plan and organise YWCA’s community services programmes. He/She will engage and collaborate with community stakeholders, facilitate strategic partnerships with partners, donors and sponsors, as well as oversee fundraising and member engagement. He/She will supervise the Division’s budget and monitor programme policies and procedures to ensure strong impact to our beneficiaries and high standards of compliance and governance with charity regulations.
Key Responsibilities Areas
Programmes
- Develop strategies to increase community engagement and cultivate partnerships with stakeholders.
- Build and grow relationships with community organizations, programme partners, grassroots organisations, sponsors and stakeholders, and identify opportunities for collaboration.
- Undertake strategic analysis of programme mandate to ensure that YWCA stays relevant in addressing evolving community needs. Plan, develop and implement programmes addressing these needs. Monitor programme budgets, plan resources and evaluate effectiveness of impact and programme outcomes.
- Review and approve programme assistance to beneficiaries. Ensure that the services and programmes meet the performance indicators and operating guidelines.
- Oversee timely submissions to grant and programme sponsors, and conduct outcome-based evaluations of programme effectiveness.
Fundraising & Donor Engagement
- Work with Marcomms and Fundraising team to develop fundraising plans, including staffing ground events such as flag day, fundraising carnivals and charity dinners, as well as managing online campaigns and digital fundraising platforms.
- Manage donor and partner relationships and source for programme level sponsorship.
YWCA Membership & Volunteer Management
- Responsible for overseeing programmes to support YWCA Members. The aim of membership is to drive engagement and outreach to our community programmes and to develop a good base of volunteers and supporters for YWCA’s causes.
- Establish, plan and implement ideas for volunteer recruitment and retention, including volunteer management policies and processes such as volunteer selection, training, engagement and evaluation of volunteer programme.
Management & Leadership
- Prepare and manage annual budget for YWCA’s community programmes.
- Prepare management reports and perform secretariat duties to Committees and the YWCA Board.
- Represent YWCA when dealing with governmental authorities, social services agencies or with the public.
- Manage a team of community outreach staff and social enterprise volunteers.
Perform any other duties assigned by the Management.
Requirements
- Bachelor’s Degree in any discipline.
- At least 10 years of experience in social services sector or non-profit organisation, community outreach, partnership building, fundraising, or programme development.
- Strong track record in delivering community impact and in engaging with community work or in working with beneficiaries from vulnerable backgrounds.
- Prior experience in leadership position, managing teams of programme executives.
- Prior experience in managing databases to track impact and results: membership database, volunteer management database, donors database.
Competencies
- Excellent written and verbal communication skills.
- Ability to build relationships and work collaboratively with a diverse range of stakeholders, including Board and Committee members, Community Partners and Donors, Volunteers and Beneficiaries.
- Effective leadership skills to engage, train and motivate staff to accomplish work targets.
- Highly organized, strategic thinker, strong on generating ideas for collaboration.
- Strong team player with good organisational and project management skills.
- Resourceful in managing outcomes with lean resources.
- Passion in serving women / elderly / children and youths from vulnerable backgrounds.
- Heart to serve and a strong calling to our YWCA mission.
