We are currently in search of a Desktop Support Engineer to provide technical assistance to our clients. Your primary responsibilities will revolve around the installation, upgrading, and troubleshooting of hardware and software systems.
If you possess a solid comprehension of computer systems and derive satisfaction from aiding end users, we encourage you to apply. This role necessitates a problem-solving mindset and the capacity to offer clear technical guidance. Proficiency in remote troubleshooting techniques is also vital.
Ultimately, your objective will be to ensure prompt and accurate customer service, thereby elevating client satisfaction.
Primary Responsibilities:
- Addressing user tickets concerning hardware, software, and networking issues
- Assisting users in the installation of applications and computer peripherals
- Employing targeted questioning techniques to effectively diagnose problems
- Handling user inquiries related to hardware, software, and networking
- Providing users with straightforward, step-by-step instructions
- Conducting remote troubleshooting as necessary
- Experimenting with alternative approaches until issues are resolved
- Customizing desktop applications to meet user requirements
- Recording technical problems and their solutions
- Escalating unresolved issues to higher-level support personnel
- Following up with clients to verify system functionality
- Reporting customer feedback and potential product requests
- Contributing to the development of technical documentation and manuals
