Job Description
We are looking for an Application Engineer who enjoys interacting with customers and likes to work in an autonomous environment. In this position, you will manage and develop long standing client relationships, with an intense focus on exceeding client expectations and driving service delivery. You will have a hands-on approach to service and deliver value through developing and managing technical projects to solve customer problems.
- Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
- Assist Sales Representatives with plant surveys of prospective customers.
- Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts.
- Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
- Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
- Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
- Support services include: Water Chemistry checks, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management and top-up.
- Follow Ecolab safety guidelines and incident reporting requirements.
Requirements:
- Technical Degree or equivalent education with industry experience is preferred.
- Must have knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
- Excellent organizational, interpersonal, verbal and written communication skills are essential.
- Ability to manage multiple projects simultaneously and maintain project schedule timelines.
- Someone who can think logically and interject common sense and is prepared to make decisions.
- A self-motivated, goal oriented, as well as a team player
