CRM Specialist
1 Year contract, high potential to renew/ convert
Come and join us!
Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?
“FIND YOUR PLACE” by joining a world-class US Consumer company
Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.
Company Description:
Our client is an American consumer health company. It is the proprietor of well-known consumer brands. They combine the power of science with meaningful human insights to empower people around the world to live healthier lives.
Position Summary
The IT CRM specialist based out of Singapore will be the Subject Matter Expert for Technical services CRM Commercial projects. In this role, he/she is responsible for working with business analysts, developers, and stakeholders to design and implement CRM solutions. He/She will play a crucial role in various aspects of the CRM integration and implementation including architecture, design, system testing, and user acceptance testing. He/She will lead the effort to document technical requirements, architecture, and design of deployment and integration of the CRM solution. As a CRM specialist, He/she will guide and mentor the project team and always communicate closely with the rest of the technology development teams, including keeping stakeholders informed of technical/functional progress and risks.
Responsibilities will include, but are not limited to:
- Setting standards for the development and integration of the CRM solution
- Design CRM application and integrations.
- CRM specialization should be in Salesforce / Microsoft Dynamics.
- Design & implement APIs and web-based interfaces.
- Work closely with the Enterprise Architecture team, implementation partners, 3rd party vendors and other technology teams to ensure right design standards and procedures are in place to support the CRM application development.
- Recommend cost effective technology solutions for business challenges
- Communicate project status on a regular basis to Regional service owner, Application Development and stakeholders, escalating any identified risks
Collaboration
- Work across multiple Architecture and groups to define and deliver innovation solutions
- Accountable for cross-stable team communication
- Single point of contact for CRM Solutions, vendors, and enterprise platform owners
- Understands core internal IT products and ability to drive business value
- Engage and work with BTLs/Domain Leads and multi product line leaders to shape & design IT solutions
Leadership
- Lead cross functional teams to drive them to a solution that addresses the business needs
- High level of flexibility to ensure responsibility for the shape and design of projects required throughout any multi area of the business and cross PLs solutions
- Communicate within the technical and business environments with ability to interpret, develop and present information to multiple audiences
Experience and skillset Requirement
- Bachelor’s degree in the field of Information Technology, Computer Science, Business, or related field.
- Minimum 7 years of Business and Information Technology systems functional, development and integration experience.
- At least 5 years of Salesforce/Microsoft dynamics project experience as well as experience in systems integration environments with large, complex third-party solutions
- Demonstrative success with large Microsoft Dynamics/Salesforce.com /integration project
- Salesforce certifications Mandatory – Administrator. (Preferred – Platform App builder)
- Microsoft Dynamics Mandatory –Power platform App maker
- Excellent knowledge of Salesforce.com architecture and data model
- Experience in Agile development methodologies
Interested parties, please apply through this link https://jnj-apac.talent pool.com/projects OR click on APPLY button.
Alternatively, you can share your CV at [email protected]
EA License: 94C3609
Reg No: R1440247
