Job description
- Co-develop and adapt Aftersales customer service guidelines, policies, procedures and standards
- Responsible for aftersales customer satisfaction and complain management.
- Handle customers complaints cases in an efficient and orderly manner.
- Communicate with principals on aftersales customer service matters.
- Responsible for the service quality, development and its harmony within the designated teams.
- Drive and assist Service Manager to develop and implement customer service improvement measures.
- Responsible for (CEM) customer experience management’s rating
- Oversee operations at customer's area, hire, train and groom staff to meet the service quality and brand image
- Promote and encourage customer loyalty and customer retention.
- Any other adhoc duties as and when assigned.
Job Requirements:
- Degree/Diploma
- At least 2 years’ experience as a Customer Service Manager or Executive level role.
- Possessed Class 3 driving licence
- Basic technical knowledge in vehicles are required.
- Good business acumen with excellent problems solving skills.
- Proven track record with strong negotiation, interpersonal and relationship building skills.
- Positive working attitude, organised, independent, resourceful and with high level of commitment and drive.
