Job Description
- Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
- Answer all incoming calls promptly and effectively in an efficient and professional manner.
- Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
- Follow through and take ownership on all queries from customer where possible.
- Work towards KPI set by Leader.
- Able to work unsupervised and maintain professionalism.
- Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
- Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.
Requirements
- 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred
- Min. Nitec in office administration
- Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
- Possess customer centric qualities
- Good interpersonal & phone communication skills.
- Bilingual in English and Mandarin (to liaise with mandarin speaking associates)
- Able to commence work on short notice
- Strong understanding how subscriber life cycle works
- Passion in learning new skills, product, technical knowledge
- Shows tenacity in finishing, especially in the face of resistance
- Pursues everything with energy, drive, and a need to finish
- Strong team player with strong teamwork capability
