Job Responsibilities:
- Greet and welcome customers in a professional and friendly manner
- Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner
- Schedule appointments and maintain the appointment calendar
- Maintain accurate records of customer interactions and transactions
- Assist with customer complaints and provide appropriate solutions
- Handle and resolve customer complaints and escalate to the appropriate department or manager when necessary
- Process payments and issue receipts to customers (cashiering)
- Manage the company's correspondence and respond to emails in a timely manner
- Maintain a clean and organized reception area
Requirements:
- Experience as a receptionist, administator, customer service representative or a similar role preferred
- Excellent communication skills, both verbal and written
- Able to work independently and in a team
- Basic proficiency in Microsoft Office
- Able to multitask and prioritize tasks effectively
- Bilingual will be added advantage (to liaise with both English & Mandarin speaking customers)
- 5 days work week (retail shift hours)
- Work location: City Hall (Raffles City Shopping Mall)
