About Us
MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia.
What We Offer
You will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Five-day work week, hybrid work arrangement
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
About the Job
As MoneyHero Group’s Group Head of Operations, you will lead operations and customer service efforts across our markets, with a strong focus on building robust, scalable and efficient processes to support our growing business.
Responsibilities
- Lead operations, contact center, customer services, procurement efforts, rewards and loyalty/platform, inventory management and rewards catalogue across markets (Hong Kong, Malaysia, Philippines, Singapore, Taiwan)
- Create efficient and implement end-to-end processes and user journeys to support growing customer service needs and requirements
- Drive analysis and solutions that optimize operational flow with a focus on scalability and profitable growth
- Evaluate/implement business process automation tools to drive operational efficiency
- Work across businesses and cross-functionally (marketing, product, technology, commercial, finance) to identify problems/inefficiencies, create and implement processes to drive scalable solutions and improve customer service and customer journeys.
- Solve problems that involve multiple stakeholders with different areas of expertise in a fast moving environment and lead strategic projects that bring efficiency to business.
- Devise procurement strategies including sourcing and negotiating with vendors
- Assist the commercial and finance teams to work with external partners (i.e., banks and insurers) to develop efficient reporting and delivery of processes
Experience
- At least 10 years of experience with a focus on business operations, analytics and customer service
- Experience with Rewards Operations, including rewards fulfillment and tech solutions preferred
- Experience coordinating multiple stakeholders at all levels of seniority across multiple locations, in particular guiding / providing direction and advice to junior team members across multiple locations/offices
- Experience in a startup/growth stage technology company preferred
- Experience in financial services (retail banking and/or insurance) preferred
