Senior / Assistant Manager, Group Service Transformation (Digital Operations Specialist)
Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the NUHS App, ensuring that NUHS is digital-ready and digital-first.
Key responsibilities:
- Identify staff engagement platforms and implement targeted staff training regularly for diverse job functions within NUHS, namely clinicians and patient-fronting non-clinicians.
- Manage staff and patient feedback (on-site and online) on the integration of physical and digital (phygital) experiences across NUHS institutions.
- Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.
- Walk the ground to ensure the smooth operation of the NUHS phygital experience across outpatient clinics.
- Develop effective ways to share best practices with staff on enhancing the patient experience with digital adoption.
- Support institution operations teams in navigating change management for the transition to a digital-first environment.
Training opportunities:
- Learn to navigate and implement change within a healthcare setting.
- Develop skills in effective communication and event planning for successful digital adoption.
- Gain insights into managing digital products.
Job Requirements
- Have a degree from a reputable university with good academic results in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.
- At least 2 years of working experience in healthcare, preferably in operations.
- Adaptable and agile.
- Proven experience in developing and implementing successful staff engagement strategies.
- Excellent communications skills with strong training competency.
- Ability to adapt messaging to different audience segments.
- Demonstrate good interpersonal skills.
- Comfort in addressing public members and staff.
- Meticulous in work processes.
- Creativity in developing engaging communication materials.
