As a Patient Service Associate in UCC, staff will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers/ patients. The key aim of the role is to provide excellent patient care and satisfaction, and to contribute to the smooth operations of the hospital.
The accountabilities include:
- Ensure department’s operational readiness. Ensure that workstations are always kept tidy and clean. Ensure sufficient stationery stock is maintained in the department.
- Assist with smooth patient journey including:Registration of patients, and updating of NOK contacts
Attending to and managing patients’ enquiries
Assisting with admission process, which includes financial counselling and monitoring of bed request status.
Discharging of patients which includes system discharge, scheduling of appointments and payment collection.
Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
Ensuring accurate and timely registration and promote the usage of self-help kiosk.
- Provide administrative assistance in the daily operations and department events.
- Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
Requirements
- Minimum GCE “O” Levels qualification or equivalent.
- Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
- Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
- Able to multitask and work in a fast-paced environment.
- Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
- Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
- This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.
If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.
