What do we expect from you?
Under the direction of the Executive Housekeeper or any other authorized by the management, and within the limits of Mondrian Singapore Duxton policies and procedures, to oversee and direct all aspects of Housekeeping operations.
Responsible for supervision and co-ordination of your department, health and safety of staff and guests and for ensuring that all staff and guest issues are dealt with in an effective and timely manner. To act in the hotel’s interest and as your direct manager’s representative in their absence.
How your day looks like?
- Liaise with Linen Supervisor concerning the supply and cleanliness of linen, uniforms, guest laundry and dry cleaning. Supervise and assist with linen and uniform stock takes and purchasing.
- Oversee the implementation of deep cleaning programmers.
- Assist in the control and analyzing on an ongoing basis, departmental and energy costs, to ensure performance against budget particularly if sales are below expectation.
- Assist the Executive Housekeeper in the development, implementation, recording and maintaining of departmental standards.
- Supervises allocation of work assignments to all Housekeeping staff to ensure maximum coverage on a daily basis. Cancel casual staff as required.
- Inspect guest rooms and VIP rooms on a daily basis to ensure excellent standards and to check furnishings and equipment are clean and in good repair and are replaced or refurbished as required.
- Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programs and judicious planning and management of FF&E.
- Supervise the preparation of weekly timesheets for full and part time staff.
- Prepare purchase requisitions for all store items and make recommendations for purchasing where applicable.
- Implement and control Housekeeping policies and procedures, including lost and found, key control, security and emergency procedures, health and safety for all employees and guests.
- Handle requests and complaints with immediate action and through follow up and refer when necessary.
- Carries out any other reasonable request made by hotel management.
- Establish and maintain a prominent level of visibility and involvement within the hotel.
- Perform any related duties and special projects as designed.
- Assist fellow employees to perform similar or related jobs as and when necessary.
- Ensure cleanliness and maintenance of all work areas, materials and equipment, reporting any defects immediately to the relevant department.
- Continuously endeavor to improve the knowledge of the job.
- Preparation and completion of timesheets, rotas, holiday schedules, in line with business needs, as and when required. Analyze weekly productivity.
- Preparation and completion of Purchase Orders (Fourth Hospitality) as and when required
- Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.
How do I deliver this?
- Tell it like it is- Authentic, honest, you mean it, sincere, true.
- Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
- I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
- Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
